1. Introduction
GenesisAiPro LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, AI receptionist systems, SMS communications, and automation platforms.
By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Name, Email address, Phone number, Business name, Billing and payment information.
Business Information
Call logs and recordings, Lead and customer information, Appointment details, CRM and communication records, Customer interaction history.
Technical & Usage Information
IP address, Browser type, Device information, Website activity and usage data, Cookies and tracking data.
Communication Information
Emails, SMS messages, Support requests, Chat conversations.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our AI receptionist and automation services
- Respond to inquiries and customer support requests
- Process subscriptions and payments
- Send service-related communications
- Improve our services and user experience
- Monitor platform performance and security
- Prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
4. SMS Communications & A2P Compliance
By providing your phone number and opting in, you consent to receive SMS messages from GenesisAiPro LLC, including:
- Appointment reminders
- Service notifications
- Customer support messages
- Marketing and promotional communications
SMS Policy No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message Frequency Message frequency may vary depending on your interactions with our services.
Message & Data Rates Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions You can opt out of SMS communications at any time by replying STOP to unsubscribe or HELP for assistance. After opting out, you will no longer receive SMS messages from us unless you opt in again.
5. AI & Automated Processing
Our services use artificial intelligence and automated systems to manage calls, texts, scheduling, lead qualification, and customer communications.
By using our services, you acknowledge and consent to automated processing of communications and business interactions. While we strive for accuracy and reliability, users remain responsible for reviewing and overseeing automated interactions.
6. How We Share Information
We do not sell or rent your personal information. We do not share lead information with third parties for their own marketing or promotional purposes.
We may share information with trusted third parties only when necessary to operate our services, including:
- Cloud hosting providers
- Payment processors
- SMS and communication providers
- CRM and automation platforms
- Calendar and scheduling integrations
- Technical support providers
We may also disclose information: to comply with legal obligations, to protect our rights or property, or to prevent fraud or security threats.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information only for as long as necessary to: provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your information by contacting us.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict certain processing activities
- Withdraw consent where applicable
To exercise these rights, contact us at: [email protected]
10. Cookies & Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to: improve website functionality, analyze traffic and usage, personalize user experiences, and support marketing efforts.
You may disable cookies through your browser settings.
11. Third-Party Services
Our website and services may contain links or integrations with third-party platforms and services. We are not responsible for the privacy practices or content of those third parties.
We encourage users to review the privacy policies of any third-party services they use.
12. Children's Privacy
Our services are intended only for individuals who are at least 18 years old. We do not knowingly collect information from children under 18.
If we become aware that information from a minor has been collected, we will promptly delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
GenesisAiPro LLC
Email: [email protected]
Phone: +1 407-923-4073 | +1 772-742-1402
Address: 3608 Juan Ortiz Circle, Fort Pierce, Florida, USA